GVHS Distance Learning Help Center » GVHS Distance Learning Help Center

GVHS Distance Learning Help Center

Distance Learning - Frequently Asked Questions (FAQs)



TOPIC 1:  Online Instruction and Grading


What date does school or distance learning begin, and what is the daily schedule?

4th Quarter begins on Tuesday, April 6th at 8:00am. Students will check in virtually to their classes as shown below: 




What does online (distance learning) look like?

Instead of attending in a physical classroom, students will use the internet to connect to the CANVAS learning system, log in to their account page, click on the current class period, and they’re “in the classroom”.  They will leave that class period when instruction or assignments are completed, and wait until the scheduled time for each period to log in throughout the day.  Students will also be able to receive help from their teachers during the Academic Support period each afternoon – similar to after school tutoring.  They may initiate contact with the teacher by emailing them. Click on the Canvas image below to go the Canvas sign in page. 




How can I authenticate my account in Zoom?

Please watch the following video to help authenticate your account in Zoom with your Single Sign On Account. 



What is my student’s school email address?

It is their six-digit school ID number, followed by @kernhigh.org. For example, it will look like [email protected] Incoming freshmen will receive a KHSD mailer during the week of 8/3/20 listing their six-digit ID number.


How does my student log into CANVAS for the first time?

After they have their six-digit ID, follow these instructions. They can also watch a very helpful and informative video below. 




How do I access Synergy (StudentVUE for Students and ParentVUE for Parents) in order to see my schedule?

Once students have logged into CANVAS (after 8/3/20), the classes can be found by clicking on  “Courses” in the left column.  Schedules can also be viewed in Synergy. Synergy has two portals - one for students and one for parents. Students can view their classes on their StudentVue account. Parents can also view schedules, attendance, grades, and other information on their ParentVUE account. Click HERE for StudentVUE set-up directions, or HERE for ParentVUE set-up directions.There are informational videos for StudentVUE and ParentVUE below.






How do I check out a Chromebook?

A desktop or laptop computer with a camera and microphone is needed by each student throughout the day; Chromebooks have these features built in.  If you need to check out a Chromebook, Grades 10-12 will do so on Wednesday 8/5/20, and Freshman will do so on Thursday 8/6/20 – from 7:30am to 3:00pm. After that, students can get a Chromebook out of the front administration office. Watch the Chromebook Sign On Video below. 




I don’t have Internet access.  How will I log on?

There are a limited number of portable “hot spot” internet devices available for families in need to check out from the school.  If you need a "hot spot" please email our Assistant Principal, Kyle Wylie, at [email protected].


When do we check out textbooks for the classes?

Textbooks may not be required for at least the first three days or week of classes (8/24/20 – 8/28/20) while students are learning to use the CANVAS learning system and connecting with their teachers through guided activities. Textbook distribution will be limited to just a few classes and most content will on CANVAS or other internet resource.


Not every teacher gave online assignments last spring.  How will it be different this time?

Last spring, teachers were originally asked to develop two weeks of review or extra-practice lessons for their students during the gap before spring break.  When the closure was extended through the end of the year, only a few teachers had previous experience with video conferencing software in order to teach students new content.  Furthermore, the pass/fail grading system turned off many students from continuing their work once they found out they received a passing grade for the whole semester if they had a passing grade at the time school closed.


Among other things, we now have a daily schedule, teachers have been trained in CANVAS and video conferencing to be able to teach lessons, the teachers are assigned to work each day from their classrooms, resources and assignments have been developed throughout the summer in each subject area, Chromebooks are available to every student, and students will be graded once again on the A-F scale.  While it will never be as good as in-person instruction, our teachers are ready for distance learning!


What is the grading system this semester?

We are returning to the A, B, C, D, F grading system.  Students and parents can review current grades and attendance (participation each period) by logging into StudentVue or ParentVue.


How do I get a ParentVue account?

Instructions for logging onto the ParentVue app with your cell phone are available here.


How do I contact a staff member?

You can email them by accessing the staff directory on our website or by using the teacher email link found after each course listed on StudentVue or ParentVue.  Counselors may also be contacted directly by using this link.  Use the additional links in the menu column for specific counselors.



TOPIC 2:  Attendance


What if my student cannot attend a class due to illness, doctor’s appointments, or other circumstance?

The parent will call our Attendance Line at 836-4227 to excuse absences the same way they would if students were on campus.


How is attendance taken? 

Teachers can run reports through CANVAS showing student logins to their class, submissions of assignments or responses, and can see them during video conferences, unless their camera is turned off. Teachers will take official attendance in Synergy allowing parents and students to view in ParentVUE and StudentVUE. 


TOPIC 3:  Special Education and 504 Supports


What supports are available for students with a 504 or Individualized Education Plan (IEP)?

If you or your student has questions or concerns regarding a 504 plan, please contact our Dean of Administration and Instruction Jennifer Webb at [email protected]. For all questions or concerns regarding Special Education services including Individualized Education Plans (IEPs), please contact our Program Specialist Jill Halling at [email protected].


TOPIC 4:  Additional Support – Counseling, Mental Health and Wellness


My student has had difficulty coping with changes that have been occurring.  Who can I contact for additional help?

All requests for support, including for academic or personal reasons begin with our #BulldogSTRONG Student Support Form (Tier II) which is then processed by our counselors. (A Spanish version is also available here.) If requests for more specialized services are needed, the counselors will make the direct referrals to either our site psychologist, social worker, interventionist, nurse, behaviorist, or to an appropriate outside agency.


TOPIC 5:  School Athletics and Activities


Will there be athletic teams and events this year?

Yes, but all seasons have been pushed back to at least January 2021, and some sports have been moved to a different season.  Find the most current information here, but more to follow.



TOPIC 6:  Special Instructional Programs (ROP/CTEC, Band, Ag, AVID, etc.)


Will we have marching band, color guard, choir, drama and other fine arts performances?

Students are still enrolled in these classes throughout the day for credit, however, the performances associated with these cannot occur until safety protocols can be put in place which will allow it to be done safely and meet both District and local/state requirements.  At this point, all regional and state-level competitions have been canceled or postponed.  


Will students still attend ROP/CTEC classes? 

The key component to ROP classes is hand’s-on learning, but it also requires many hours of textbook instruction and lecture.  They will begin the year with the textbook learning.



TOPIC 7:  Food Service and Bus Transportation


Will you resume meal distribution when school begins?

Yes, all children 2-18 are eligible to receive a meal for free by picking it up in the bus loading zone (on Shannon Road) Monday - Fridays between the hours of 1:00pm and 2:30pm. 


TOPIC 8:  National Standardized Testing – AP and SAT Exams


Will the SAT or ACT exams be offered at Golden Valley High School?

At this time, GVHS is not scheduled to host any SAT or ACT exams. You do not have to test at your school site. Any changes to the testing schedule can be found at www.collegeboard.org.


Are the AP exams still scheduled to take place?

Yes, the College Board (company that operates the annual May testing) has stated they currently plan to offer the tests.  If they must be cancelled, the College Board will refund the test fees.



TOPIC 9:  KHSD Student Handbook


Do you have an online version of the student handbook?

Yes, it is found here, but it hasn’t been updated for online or hybrid instruction.


Additionally, the Kern High School District has a team of caring professionals that are committed to providing technical support.
Informational Technology Technical Support
Call: 1-833-827-2855
Hours: Weekdays 8 am - 4 pm
Email: [email protected]
Students, parents, and staff who are in need of technical support can call (weekdays between 8:00 am and 4:00 pm) or email the KHSD Informational Technology Department for help with: Passwords, Synergy, ParentVue, StudentVue, or other technical issues. Click on the image below to go to the Kern High School District webpage for district wide information.